We are introducing Lean six sigma for Information Technology Customers.
We haev found the following References very useful:
1.0 Lean Six Sigma Pocket Toolbook- ISBN 0-07-144119-0
2.0 Lean Six Sigma Service- ISBN- 0-07-141821-0
Naturally to increase the speed of the IT service and to reduce costs managed services with remote access is extremely attractive. We are exploring some possibilities. IPSEC Based VPN to service customers ai also possibilities.
I had discussed various questions in Linkedin and found the following resources useful:
- http://www.sixsigmatriz.com/
- http://www.isixsigma.com/
- http://www.triz-journal.com/
- http://en.wikipedia.org/wiki/TRIZ
- http://en.wikipedia.org/wiki/Six_Sigma
I will highly reccomend you to look at isixsigma site. You will get lot of different types of articles there. Also teher is monthly magazine, where they are publishing few case studies. But to get that magizes, you need to subscribe for that. Otherwise, Be a member of ASQ. you will have access to whole lot of case studies/articles. You will get weekly reading materials with blogs, lot of things. I think these are best sources to get the materials. .. Suggest by Susant Sahoo
Links:
http://www.linkedin.com/redirect?url=http%3A%2F%2Fwiki%2Eittoolbox%2Ecom%2Findex%2Ephp%2FSix-sigma-wiki-project
http://search.ittoolbox.com/default.asp?r=SIX+SIGMA&byDate=on
Darrell Mann is a leading expert in TRIZ for software. You can find some of his articles on the TRIZ journal website. Work has already been done applying the 40 principles to software. There are also other authors on the subject. Darrell has an upcoming book "TRIZ for Software Engineers" that looks to be available in October 2007.
Links:
http://www.linkedin.com/redirect?url=http%3A%2F%2Fwww%2Etriz-journal%2Ecom
http://www.linkedin.com/redirect?url=http%3A%2F%2Fwww%2Ecreax%2Ecom
http://www.linkedin.com/redirect?url=http%3A%2F%2Fwww%2Esystematic-innovation%2Ecom%2FProducts%2Fproducts01%2Ehtm
II do recommend isixsigma as well as the others. I´m developing a MBA class regarding this subject and I would be glad to give you some documentation as soon as I finish working on it. The broad subject is IT Process Efficiency: How to increase the IT efficiency and really add value to the bottom line of your business. The class will be made based on a case study of a Lean Six Sigma Project managed by myself together with other black belts in Europe for an IT Company. I´ll be teaching this class in October. Cheers
----- Andrey Fleury
Six Sigma is all about achieving a near "error free business performance" through the implementation of a simple performance improvement model called DMAIC or Define-Measure–Analyze-Improve-Control. * D - Define the goals of the improvement activity. * M - Measure the existing process/system. * A - Analyze the system to identify ways to eliminate the gap between current performance of the process/system and the desired target/goal. * I - Improve the process/system. * C - Control the new process/system. The Greek letter sigma (σ) is used to denote variation from a standard. Six Sigma philosophy proposes that if you measure how many defects are in a process, you can actually eliminate them by applying a specific methods and tools that will get you as close to perfection as possible. If you work for a non-Six Sigma company, you may be surprised to find out that your company spends about "25 and 40% of their revenues trying to fix problems". This is known as the Cost of Quality. If you work for a Six Sigma company, it will not be a surprise to find out that your company only spends "about 5% of revenues fixing problems." In fact, in a study presented by GE, it was estimated that the "gap between companies who are 3 to 4 Sigma and 6 Sigma was costing them between $8 billion and $12 billion per year." Sigma levels measure error rates, and it costs money...sometimes lots of money to correct an error, don't you agree? What happens if the error rate drops? Well, the sigma level goes up, and your costs decrease. Once we focus Six Sigma on a supply chain process improvement, there is no question that Six Sigma contributes positively to the supply chain. A key element to its success is to make sure that everyone that needs to be involved is involved and most significantly the executive board and corporate. Everyone needs to understand and support the Six Sigma value proposition. This does not mean that the company must become a Six Sigma organization prior to implementing a Six Sigma project in their Supply Chain